Customer Service Advisor

Main Responsibilities:

• Respond to Customer Inquiries through several channels (Chat, Email and Telephone);
• Provide information with regards to products and services and other related inquiries;
• Be the face of Farfetch Platform Solutions to our customers and partners alike.

Requirements:

• Experienced in customer service;
• Fluent in English and Russian (mandatory);
• Proficient in the use of IT systems, both customer service specific and windows packages;
• Experience with written;
• Experience in listening;
• Knowledgeable of fashion/fashion brands;
• Articulate and passionate;
• Available to work on possible late shifts and weekends