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Employee Services

19-1-2022 | Бухарест, Румыния

Main Responsibilities:

  • Provides generalist HR advice and guidance on our HR policies, processes and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available;
  • Collects and verifies supporting documentation from employees and line managers in order to initiate / complete HR transactions;
  • Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties;
  • Maintains employees' personal records in accordance with policies;
  • Guides employees and managers in solving requests using the self-service functionalities of HR systems, including redirection to appropriate sources of information;
  • Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers.


  • Bachelor's Degree in a relevant area;
  • Experience in HR Administration with an understanding of HR practices and polices;
  • Russian and English language proficiency;
  • Experience with the MS Office package.
  • Problem Solving skills - diagnoses, negotiates and orchestrates the solutions to solve business problems;
  • Excellent verbal and written communications across different audiences and channels.
  • Central, Case Management System, Knowledge Management System etc) will be a plus.
  • Customer Service - provides services necessary to meet customer needs, identifies continuous opportunities to deliver services with a professional result and good quality;
  • Effective Communication - Demonstrates excellent verbal and written communication skills

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